Orders
How do I place an order?
Browse our collections, add your favorite products to your cart, and follow the checkout process to complete your purchase.
Can I change or cancel my order?
If your order has not yet been processed or shipped, please contact us as soon as possible. We will do our best to accommodate your request.
How will I know my order has been received?
You will receive an order confirmation email after your purchase has been successfully placed.
Shipping
Do you ship throughout Jamaica?
Yes. We deliver throughout Jamaica.
How long does shipping take?
- Jamaica: Typically 2–5 business days after your order is processed.
Can I track my order?
If tracking is available with your selected shipping method, you’ll receive tracking information by email once your order has been dispatched.
Products
Are your products suitable for all skin types?
Our products are formulated for a variety of skin types. However, everyone’s skin is different. We recommend reviewing the ingredient list and performing a patch test before first use.
How should I store my products?
Store products in a cool, dry place away from direct sunlight. Keep containers tightly closed after each use.
How long will my products last?
Product longevity depends on the item and frequency of use. Please refer to the product packaging for the recommended period after opening.
Are your products tested on animals?
No. Majesty Luxe Beauty Limited does not test its finished products on animals.
Returns & Refunds
What is your return policy?
For hygiene reasons, we cannot accept returns of opened or used beauty products. Please see our Refund & Return Policy for full details.
What if I receive a damaged or incorrect item?
Please contact us within 7 days of receiving your order and include your order number and photos of the item. We will review your request and work with you to resolve the issue.
Payments
What payment methods do you accept?
We accept the payment methods displayed during checkout. Available options may vary based on your location.
Is my payment information secure?
Yes. Payments are processed securely through trusted payment providers. Majesty Luxe Beauty Limited does not store your complete payment card information.
Contact Us
How can I contact Majesty Luxe Beauty Limited?
Email: support@majestyluxebeauty.com
We aim to respond to inquiries within 24–48 business hours.
Didn’t Find Your Answer?
If your question isn’t answered here, we’d be happy to help.
📧 Email: support@majestyluxebeauty.com
Our team is committed to providing excellent customer service and helping you have the best possible shopping experience.